Overview

During my second co-op work term, I worked as a Support Analyst for the University of Guelph's research office. This position involved configuration and providing user support for the university's online research application system (EthOS).

Job Description

Throughout my work term, I undertook diverse responsibilities that showcased my technical proficiency. These tasks included configuring the EthOS system, addressing user inquiries via the FootPrints ticketing tool, and analyzing system usage to identify areas for improvement.

Learning Goals

• Expand my understanding of research ethics by becoming proficient with the EthOS system and its role in processing research applications.

• Improve my problem-solving skills by providing effective solutions to user issues and investigating technical challenges.

• Enhance my teamwork abilities by collaborating with cross-functional teams to address technical and administrative needs.

Skills Learned

• Email Communication

• Oral Communication

• Problem Solving

• System Configuration

• User Support and Troubleshooting

Key Deliverables/Projects

• Curated Website Content: EthOS User Guides

• Facilitated Spreadsheets to Track Data Migration Progress

• Created Support Model Documents for FootPrint Processes

• Generated/Scheduled Weekly FootPrint Reports

• Modifed Existing Workflow Diagrams for Research Applications

• Created Knowledge Transfer Documents for Next Co-op Student